INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product as shown in the pictures?

Yes. All product images are 100% original and taken from our actual items. However, slight color differences may occur due to lighting or screen settings.

How can I place an order?

Simply add your desired products to the cart, proceed to checkout, fill in your details, and confirm your order. You can also order via WhatsApp or social media.

How long does delivery take?

Delivery usually takes:

  • 2–4 working days for major cities

  • 3–6 working days for other areas

Can I return or exchange a product?

Yes. We offer returns or exchanges within 7 days if:

  • The product is damaged

  • Wrong item received

  • Size issue
    The item must be unused and in original packaging

How can I track my order?

Once your order is shipped, we will send you a tracking number via SMS or WhatsApp so you can track your parcel.

How can I contact customer support?

You can reach us through:

  • WhatsApp

  • Phone call

  • Email

  • Social media (Facebook/Instagram)

Our team responds within 24 hours.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS